Customer Relations Representative - State Farm Agent Team Member
Full Time • Oak Park, IL
Responsive recruiter
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Benefits:
- Hourly Plus Commission
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
We’ve proudly been in business for 10 years, growing into a strong team made up of three customer service representatives (two full time and one part time), three full time account representatives, and myself. Our office is a place where hard work and fun go hand in hand. We keep the fridge stocked with sodas and water, the pantry full of snacks, and enjoy team lunches every Friday. Plus, we love to celebrate success — our team earns at least three formal trips each year. In 2023, we went white water rafting in Colorado!
We’ve proudly been in business for 10 years, growing into a strong team made up of three customer service representatives (two full time and one part time), three full time account representatives, and myself. Our office is a place where hard work and fun go hand in hand. We keep the fridge stocked with sodas and water, the pantry full of snacks, and enjoy team lunches every Friday. Plus, we love to celebrate success — our team earns at least three formal trips each year. In 2023, we went white water rafting in Colorado!
Community involvement is important to us, and we stay active through the local Chamber of Commerce and the Hemingway Business District. Giving back is part of our culture — this year we also volunteered at Feed My Starving Children.
We’re a close-knit, upbeat group that values teamwork, shared success, and making a difference. If you’re looking for a place where work is meaningful and the team feels like family, this could be the perfect environment for you.
ROLE DESCRIPTION:
As a customer relations representative with Adam Doe State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
Compensation: $16.00 per hour
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to work in an environment that is fun, challenging, and rewarding, then Adam Doe - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Health Insurance.
- Our office is located in Oak Park.
- I am a proud graduate of Knox College.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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